Refund Policy
You have 14 days after receiving your item to request a return. Contact us at Thressproducts@aol.com to start a return.
Eligibility and proof of purchase
For returns under our voluntary policy, items must be in the same condition as received, unworn or unused, with any original tags and in their original packaging. Please provide a receipt or other proof of purchase.
Return address and process
Returns must be sent to: 18 Wren Close, Corby, NN18 8FD, United Kingdom.
Please contact us before sending your return. If accepted, we will provide return instructions. Contact us to confirm the return shipping arrangements before posting your package.
Exceptions
Under our voluntary return policy, we do not accept returns of personal-care goods, custom or personalised items, sale items or gift cards. Candles are not excluded as personal-care goods. These exclusions do not apply where you have a statutory right to cancel, return an item or receive a refund.
Damaged, faulty or incorrect items
Please contact us promptly if your item is damaged, faulty or incorrect so we can resolve the issue. Your statutory rights are not affected by our return conditions or exclusions.
Exchanges
To exchange an eligible item, request a return and place a separate order for the replacement once the return is accepted.
Refunds
We will notify you after receiving and inspecting your return. If approved, we will process your refund to your original payment method within 10 business days of approval, or sooner where required by law. Your bank or card provider may take additional time to post the refund. For questions about your refund, contact Thressproducts@aol.com.
Statutory rights
This policy does not limit any mandatory cancellation, return or refund rights under applicable consumer law, including applicable UK and European Union rights. Where statutory rights differ from this voluntary policy, statutory rights take precedence.
